Returns Service Return to the Manufacturer
We not only deliver large and bulky furniture to the end customer - we are also more than pleased to tend to the return process. In the event customers are not satisfied with the goods they have ordered, we will tend to the return transport for various manufacturers. For a mattress manufacturer, for example, we undertake the complete logistics of returns. From receipt of the return, to sending the appropriate mattress cover, to notification and subsequent collection, we are the competent contact.
We not only deliver large and bulky furniture to the end customer - we are also more than pleased to tend to the return process. In the event customers are not satisfied with the goods they have ordered, we will tend to the return transport for various manufacturers. For a mattress manufacturer, for example, we undertake the complete logistics of returns. From receipt of the return, to sending the appropriate mattress cover, to notification and subsequent collection, we are the competent contact.
The End Customer in focal point
When processing returns, we not only tend to the transport but also everything associated with it. From tour planning and preparations with the customer, to notification and the corresponding collection, we offer our customers an all-round package - always focusing on the End Customer and their satisfaction.
Frequently asked questions (FAQ) about the returns service
What services does the DACHSER & KOLB returns service include?
Our returns service includes collection from the end customer, condition inspection, documentation, temporary storage, reconditioning if necessary, and return delivery to the central warehouse or manufacturer.
Which companies are suitable for the returns service?
The service is particularly relevant for furniture retailers, online shops, manufacturers, and logistics partners who regularly deal with returns of furniture and furnishings.
What services does the DACHSER & KOLB returns service include?
Our returns service includes collection from the end customer, condition inspection, documentation, temporary storage, reconditioning if necessary, and return delivery to the central warehouse or manufacturer.
Can damaged furniture also be returned?
Yes, we also collect damaged or incomplete furniture and document its condition in detail. On request, we can also organize repairs or professional disposal.
How quickly is the collection of returns?
Usually within a few business days, depending on the region and volume. We offer flexible scheduling and transparent communication to ensure smooth processing.
How does DACHSER & KOLB support the optimization of returns processes?
Through digital interfaces, transparent tracking systems, and an experienced logistics team, we help you process returns efficiently, cost-effectively, and in a customer-friendly manner—for greater satisfaction and less effort.
Why is a professional moving company worthwhile?
Moving on your own can quickly become a burden—physically, in terms of time, and financially. With an experienced moving company, you not only save time and stress, but also benefit from efficient planning, insured services, trained staff, and customized offers.
We are at your service
Were we not able to answer your questions?
Then please do not hesitate to contact us.
